not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place .
Amount of notice you give the |
Amount of cancellation fee |
Company before the scheduled |
expressed as a % of total |
departure date : |
holiday price : |
More than 84 days
Deposit monies paid
83-64 days 40 % or loss of deposit monies paid ( whichever is greater )
63-49 days 50 % or loss of deposit monies paid ( whichever is greater )
48-32 days 60 % or loss of deposit monies paid ( whichever is greater )
31 days and less 100 %
Some arrangements and conditions imposed by suppliers will necessitate a change to this schedule of charges . Any such change will be notified to you at the time of booking . Note : If the reason for your cancellation is covered under the terms of your insurance policy , you may be able to reclaim these charges . If , after our confirmation invoice has been issued , you wish to change your travel arrangements in any way , for example your chosen departure date or accommodation , we will do our utmost to make these changes , but it may not always be possible . Any request for changes must be in writing from the person who made the booking or your travel agent . You will be asked to pay an administrative charge of £ 100 per person , and any further costs we incur in making this alteration . You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible . Certain arrangements ( e . g . some flight and transport tickets , opera or theatre tickets , or prepayments made to hotels ) cannot be changed after a reservation has been made and any alteration , even a name change , may incur a 100 % cancellation charge of the cost of that part of the arrangements . You can transfer your booking to another person , who satisfies all the conditions that apply to this booking , by giving us notice in writing at least 7 days before departure . Both you and the new traveller are responsible for paying all costs we incur in making the transfer . If the balance payment of your holiday is not received by the due date , it will be treated as a cancellation by you , and your deposit monies are forfeited . If , after you have paid your balance payment , you wish to change the dates of your holiday , we will do our utmost to make these changes in accordance with the details above but this will be treated as an amendment to your booking , and not a new booking . Accordingly , no monies will be refundable . Please also refer to point 8 .
3 . You may cancel the holiday and accept a refund of all monies paid , except where the change is due to circumstances beyond our control ( please also refer to Point 8 ) we will be entitled to deduct non-recoverable costs including our consideration . Please also refer to Point 19 , Insurance . We will tell you the procedure for making your choice . Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled automatically or the alternatives may not remain an option . If you choose to accept a refund :
1 . We will provide a full refund of your travel insurance premiums if you can show that you are unable to transfer or reuse your policy .
2 . We will pay compensation as detailed below except where the significant change is due to unavoidable and extraordinary circumstances , which means a situation beyond our control , the consequences of which could not have been avoided even if all reasonable measures had been taken . The compensation that we offer does not exclude you from claiming more if you are entitled to do so . Notification period
Compensation per person before departure More than 12 weeks
Nil Between 4 and 12 weeks £ 50 Between 2 and 4 weeks £ 75 Less than 2 weeks £ 100
Compensation will not be paid where the change is caused because the minimum number of persons , on the basis of which your holiday arrangements are costed , fail to make bookings and the Company advises you in writing 31 days before your intended departure or where the company is forced to make changes because of unusual and unforeseeable events beyond the Company ’ s control ( see Point 8 ). Infants ( under 2 years of age ) do not receive compensation . You are obliged to inform the Company within 48 hours of receiving notification of the proposed changes of your decision .
1 . Accept an alternative holiday of comparable standard from us ( we will refund any price difference if the alternative is of a lower value ).
2 . You may cancel the holiday and accept a refund of all monies paid , except where the cancellation is due to circumstances beyond our control ( please also refer to Point 8 ) we will be entitled to deduct non-recoverable costs including our consideration . Please also refer to Point 19 , Insurance .
In the event a refund is paid to you , we will 1 . Provide a full refund of your travel insurance premiums if you can show that you are unable to transfer or reuse your policy . 2 . Pay compensation as detailed in Clause 6 except where the cancellation is due to unavoidable and extraordinary circumstances . This does not exclude you from claiming more if you are entitled to do so .
The Company reserves the right to terminate your holiday without any obligation to refund or make alternative arrangements where , in our reasonable opinion or that of someone in authority such as the captain of your aircraft or the manager at your hotel , your
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