IMPORTANT INFORMATION
IMPORTANT INFORMATION
These notes are an abbreviation of what can be found on our website and are intended as general , useful and important guidance .
Our booking conditions apply to all our holidays and can be found on in full on our website at https :// www . expressionsholidays . co . uk / booking-conditions
Our privacy policy is also explained in full on our website at https :// www . expressionsholidays . co . uk / privacy-policy therefore may be withdrawn at short notice without notification to us . Swimming pools do not usually have lifeguards present and children are requested not to use them without an adult present . You should not dive into pools if you are unaware of their depth . If sports facilities are mentioned as being ‘ nearby ’, this usually means in the case of tennis courts or cycle hire , in the nearest village or town and with golf , riding and water-sports usually within driving distance .
MEALS When breakfast is included in Scandinavian countries it is usually a buffet breakfast . Where dinner is included , it is usually a fixed menu with choice that changes daily .
CREDIT CARDS Mastercard and Visa are accepted almost without exception with American Express less readily welcomed .
DRESS CODE The watchword is generally elegantly casual . Our hotels require long trousers and shirts with a collar to be worn in the evenings at dinner . Black tie is normal in many hotels for Christmas Eve and New Year ' s Eve .
HOUSEKEEPING Hotels should provide you with towels for use by the pool or on the beach in addition to bathroom towels .
FINANCIAL PROTECTION
Flight-inclusive package holidays are ATOL protected by the Civil Aviation Authority . Our ATOL number is 3076 .
Non-flight package holidays are financially protected by The Association of Bonded Travel Organisers Trust Limited ( ABTOT ). As a member of ABTOT , Expressions Holidays has provided a bond ( licence number 5263 ).
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package . Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Expressions Holidays . Please refer to our booking conditions for full details .
We are also members of AITO ( the Association of Independent Tour Operators ), an organisation of some of Britain ' s best specialist tour operators .
OUR DESCRIPTIONS
The details provided on here are to our knowledge correct at the time the copy is written and information provided is based on information supplied by the hotel . Changes can take place during the year ; then we do our best to update the details on our website .
HOTEL DETAILS
HOTEL OPENING AND CLOSING DATES Hotels may change their opening and closing dates as well as the closing day of their restaurant at short notice .
CATEGORIES OF HOTELS Hotels are classified officially by local government , and they conform to the standards required . The ‘ star rating ’ where stated is the official rating of the hotel ; it is not our own classification . Electric fittings , plumbing , bath and shower units and door locks etc . may be unfamiliar . Staircases can be steep particularly in old buildings and smaller hotels . Hotels of the same star rating can vary from country to country , and region to region .
HOTEL FACILITIES Facilities may be subject to mechanical problems , changes in the weather or urgent maintenance and
DIETARY REQUIREMENTS If you have any dietary requirements , you should let us know at the time of booking and we will advise the hotels accordingly .
EXTRAS You must pay direct to the hotel before departure for any items of personal expenditure , including drinks , telephone , meals , garage costs etc . other than the items that are included in the price of your holiday .
CHECK-IN AND CHECK-OUT Rooms will not usually be ready for you until after 3pm and most hotels require you to leave your room before 11am . We advise that you should aim to arrive at the hotel no later than 6pm to allow time to settle in before dinner or advise the hotel if you are running late .
BUILDING WORK If building work is to take place at the hotel during your stay , we ask the hotels to advise us in advance so that we can warn you . Sometimes work extends beyond the expected timescale for completion . Obviously , things may go wrong with buildings during the year and emergency repairs may to be done without notice . This sort of work is of course unavoidable . If building work is taking place nearby ( perhaps even next door or in the street outside ) but not actually on the hotel ’ s property , it is beyond their and our control and the hotel is not obliged to advise us in advance ( although many do ).
HOTEL BEDROOMS Hotel bedrooms in Scandinavia can be double or twin and sometimes a twin is a joined double . Usually , double beds have two single duvets . There are very few twin rooms .
VIEWS If you request a ‘ view ’, this can lead to difficulties . Unless a ‘ view ’ is qualified , such as sea view , garden view , courtyard view etc , a ‘ view ’ as in ‘ pretty view ’ is subjective and we cannot request this for you .
BATHROOMS In some countries showers rather than bath are quite common even in a 4- or 5-star hotel . Sometimes if there is a bathtub it may only be a small tub or a half-sized bath . If you have a preference , this must be communicated to us at the time of booking , and we will advise the hotel ( although we will not be able to reconfirm it before the departure of your holiday and you should expect either type ).
PARKING Most of the hotels we feature , other than city hotels , have a car park of their own .
TIPPING Local taxes ( equivalent of VAT ) and a service charge are included in the room rates we pay on your behalf to the hotels . However , it is usual to give a small tip to drivers and porters .
TRAVEL DETAILS
SEATS IN PREMIUM CABINS Please bear in mind that the very advantageous supplements we charge for club , first , premium economy , upper class , business class etc with the different airlines allows for the full range of check-in and on-board facilities but does not allow for the usual associations in terms of flexibility for changes and cancellations . In this respect our standard booking conditions apply .
NAMES ON FLIGHT TICKETS The name in your passport is the name that must appear on the flight ticket . ( We need your surname , full first name and title ). The names you provide us with at the initial time of taking your booking are the names that will appear on your ticket . You cannot change the name the reservation has been made in without incurring cancellation charges . With some airlines we will also need your passport details to enter into the airline booking .
EXECUTIVE CLUB NUMBERS If you have an executive club number for an airline or an Avis membership number , we are happy to advise the supplier at the time of making the booking . This does not alter your relationship with us in terms of our booking conditions that govern the holiday .
DRIVING LICENCES If you are to hire a car overseas you are responsible for being in possession of the right type of driving licence and the code from DVLA .
OTHER DETAILS
YOUR HOLIDAY DOCUMENTATION We aim to send you your holiday documentation about 3 weeks before the departure date of your holiday . It may be the case that your flight boarding passes will be sent to you after the rest of your holiday documentation .
CHANGES TO YOUR BOOKING We work very hard to arrange your holiday . If , once we have made the arrangements , you want to make changes , then we will of course do our best to accommodate you . However , changes do cost time and money and therefore charges do have to be made . The level of charges is detailed in our booking conditions .
74 FOR EXPERT ADVICE AND TO MAKE A RESERVATION CALL 01392 441250 www . expressionsholidays . co . uk