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behaviour is likely to cause danger or annoyance to others or where the Company does not receive your payment in accordance with Clause 3 .

8 . IN THE EVENT OF UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES It may happen before departure that the confirmed holiday cannot take place due to “ unavoidable and extraordinary circumstances ”. This will only apply where there is a situation beyond our control and the consequences of which could not have been avoided even if all reasonable measure had been taken . If this situation does arise , there may be unrecoverable costs including our consideration which will not be refunded . There may also be costs or expenses you incur as a result . In anticipation of such events , it is a condition of booking with us that you have adequate insurance in place . In the first instance , a claim should be made to your insurance provider . For the purposes of this clause , “ unavoidable and extraordinary circumstances ” means warfare , acts of terrorism , significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods , earthquakes or weather conditions which make it impossible to travel safely to the travel destination . Please note that there is no automatic statutory right of cancellation under the Consumer Contracts ( Information , Cancellation and Additional Charges ) Regulations 2013 ( Directive 2011 / 83 / EU ). For the avoidance of doubt , FCDO advisories against travel to a country , and any travel disruption which may be caused by the Covid-19 outbreak , may not be considered unavoidable or extraordinary circumstances .

9 . OUR LIABILITY TO YOU FOR PACKAGE HOLIDAYS You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package . If any of the travel services included in your package are not performed in accordance with the contract , or are improperly performed , by us or the travel service suppliers , and this has affected the enjoyment of your travel arrangements , you may be entitled to an appropriate price reduction or compensation or both . We will not be liable where any failure to perform or improper performance of the travel services is due to : you or another member of your party ; or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable ; or unavoidable and extraordinary circumstances , which means a situation beyond our control , the consequences of which could not have been avoided even if all reasonable measures had been taken . Our liability , except in cases involving death , injury or illness , shall be limited to a maximum of three times the cost of your travel arrangements . Our liability will also be limited in accordance with and / or in an identical manner to a ) The contractual terms of the companies that provide the travel services that make up your package . These terms are incorporated into this booking ; and b ) Any relevant international convention , for example the Montreal Convention in respect of travel by air , the Athens Convention in respect of travel by sea , the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation , which limit the amount of and conditions under which compensation can be claimed for death , injury , delay to passengers and loss , damage and delay to luggage . We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions . You can ask for copies of the travel service contractual terms , or the international conventions , from us . Under EU law ( Regulation 261 / 2004 ) you have rights in some circumstances to refunds and / or compensation from your airline in cases of denied boarding , cancellation or delay to flights . Full details will be publicised at EU airports and are available from airlines . However , reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us . Your right to a refund and / or compensation from us is set out in these booking conditions . If any payments to you are due from us , any payment made to you by the airline or any service made to you by the airline or any other service provider will be deducted . If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances , we will bear the cost of necessary accommodation , if possible of equivalent category , for a maximum of three nights . The limit doesn ’ t apply to persons with reduced mobility and any person accompanying them , pregnant women and unaccompanied minors , or persons in need of specific medical assistance , provided that you notified us of these needs at least 48 hours before the start of your holiday . N . B . This entire clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday .

10 . OUR RESPONSIBILITY FOR ARRANGEMENTS NOT FORMING PART OF A PACKAGE Where you do not buy a package holiday from us but book only one element of your holiday arrangements , such as accommodation ( with minor transfers ) or transport , our responsibility is solely to ensure that the element booked with us is as described by us and is of a reasonable standard . We shall have no responsibility for any arrangements which you make yourself .

11 . EXCURSIONS AND ACTIVITIES NOT FORMING PART OF A PACKAGE Excursions , activities or other tours that you may choose to book and pay for whilst you are on holiday are not part of your package holiday provided by us . For any excursions , activities or other tour that you book , your contract will be with the operator of the excursion or tour and not with us . We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator . Some excursions / activities may contain an element of risk or require a good level of physical fitness and , if in doubt , you should make direct enquiries of the local supplier before deciding to buy and check that you are covered by your travel insurance policy .

12 . OUR BROCHURE AND WEBSITE The Company confirms that information contained in our brochures and on our website is given in good faith and believed correct at the time it is given . If any facilities referred to are withdrawn , altered or restricted we will advise you before you book or as soon as the Company is notified by the supplier of the changes . Facilities may be withdrawn for maintenance purposes or because of public holidays or adverse weather conditions , without notice to us , and the Company does not accept liability for this . We endeavour to ensure that all the information and prices both on our website [ and in our brochures ] are accurate , however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances . You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking .

13 . IF YOU HAVE A COMPLAINT If you have a complaint about any of the services included in your holiday , you must inform us ( a 24-hour emergency number is provided with your holiday documentation ) without undue delay and at the same time , you should also report the complaint to the supplier of the services . This is so that all reasonable steps can be taken to resolve the matter during your holiday . ( Please note that overseas representatives are not employees of the Company and you should not merely report your complaint to them without informing the Company in London at the same time ). The Company ’ s right to be able to try to remedy the situation and put things right during your holiday forms part of this contract and it is therefore your obligation to inform us of any problem during your holiday and to continue to inform us so that we can remedy the situation for you . If you fail to follow this simple procedure , we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract . If your complaint is still not resolved locally , notification should be made to the Company in writing and for your own peace of mind by pre-paid recorded delivery within 28 days of the date scheduled for the end of your holiday .

14 . ADDITIONAL ASSITANCE If you are in difficulty whilst on holiday and ask us to help , we will provide appropriate assistance , in particular by providing you information on health services , local authorities and consular assistance ; and helping you to find alternative arrangements and any necessary phone calls / emails . You must pay any costs we incur , if the difficulty is your fault .

15 . DATA PROTECTION For the purpose of this clause , Data Protection Legislation means : ( i ) unless and until the GDPR is no longer directly applicable in the UK , the General Data Protection Regulation ( EU ) 2016 / 679 ) and any national implementing laws , regulations and secondary legislation , as amended or updated from time to time , in the UK and then ( ii ) any successor legislation to the GDPR or the Data Protection Act 2018 . We acknowledge that for the purposes of the Data Protection Legislation , the Company is the data controller with respect to personal data which you provide to us or we collect from you . Where we process such personal data we shall do so in accordance with our Privacy Policy and in compliance with the Data Protection Legislation . We may process your personal data ( i ) as a legitimate interest of our business to provide our services to you through the Website ; ( ii ) in order to perform the contract for services entered into with you under these Terms and Conditions . We may send you electronic or printed communications where we have received your consent to do so and such consent may

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