Administration
We understand that efficient administration is important to you :
YOUR HOLIDAY DOCUMENTATION We aim to send you your holiday documentation at least 3 weeks before the departure date of your holiday . Your holiday documentation will include : ferry ticket ( one per car ) or flight tickets ( one per person ), car hire voucher and notes about car hire in France ( for fly-drive holidays ), a voucher to be given to each hotel on arrival , a set of helpful hints per region and hotel , hotel leaflets if available . It may happen that flight tickets are sent under separate cover after the rest of your holiday documentation .
NAMES ON FLIGHT TICKETS The name in your passport is the name that must appear on the flight ticket . The names you provide us with at the time of booking are those in which we will make your flight booking . Once we have made your flight booking , we cannot change the names of the reservation . You must advise of the correct names at the time of booking .
PASSPORTS AND VISAS You require a full 10 year passport to travel to countries featured in this brochure . EU citizens do not require visas to travel to countries in this brochure . Non-EU passport holders are responsible themselves for checking passport and visa regulations applicable for entry to countries featured in this brochure . The Company bears no responsibility for passport and / or visa regulations for non EU passport holders . This also applies to holders of British passports issued in some overseas places .
CHANGES TO YOUR BOOKING We work very hard to arrange your holiday . If , once we have made the arrangements , you want to make changes , then we will of course do our best to accommodate you . However , changes do cost time and money and therefore charges do have to be made . The level of charges is detailed in our booking conditions .
EXECUTIVE CLUB NUMBERS
If you have a BA executive club number , we are happy to advise the supplier at the time of making the booking . In any case , the acceptance of your executive numbers in connection with a French Expressions holiday is at the discretion of the suppliers concerned .
PREGNANCY If you are pregnant at the time of travelling on holiday , you should advise us . Airlines have restrictions about carrying passengers who are pregnant , so it is imperative that you advise us , at the time of booking if you are already pregnant or as soon as you can .
HEALTH REQUIREMENTS If you are suffering from any disability or illness , this should be communicated to us before you make a booking together . Health regulations for overseas travel may change from time to time . A leaflet is available ( T4 ) ‘ Health Advice to Travellers ’ from the Department of Health by telephoning Freephone 0800-555777 .
GOVERNMENT ADVICE The UK government has an excellent website www . fcdo . gov . uk which you should access to obtain up-to-date health and safety information about worldwide destinations . We advise most strongly that you visit the site to check notices about your intended destination before you book and travel .
INSURANCE We are concerned that all our clients are adequately insured ( in case of illness whilst abroad or cancellation / curtailment due to unforeseen circumstances ). By choosing not to take our insurance you agree to indemnify French Expressions against all costs , losses and liabilities that would have been covered by the insurance .
Extra Information
CRIME Precautions to prevent crime are often a matter of common sense . We would like to remind you when on holiday to take care , remember to lock possessions away from sight , be careful of handbags , wallets and purses in public places , keep car doors locked particularly in built-up areas , use hotel safes for valuables - just a few examples .
PUBLIC HOLIDAYS IN FRANCE Some tourist attractions as well as banks etc may close on the following days : 1 January : New Year ’ s Day Easter Sunday Easter Monday 1 May : Labour Day 8 May : VE Day 9 May : Ascension Day 19 and 20 May : Pentecote 14 July : Bastille Day 15 August : Assumption Day 1 November : All Saints Day 11 November : Remembrance Day 25 December : Christmas Day
Expressions Holidays is a member of AITO , the Association of Independent Tour Operators .
THE QUALITY CHARTER AITO is the Association for independent and specialist holiday companies . Our member companies , usually owner-managed , strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service . The Association encourages the highest standards in all aspects of tour operating .
EXCLUSIVE MEMBERSHIP AITO sets criteria regarding ownership , finance and quality which must be satisfied before new companies are admitted to membership . All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct .
FINANCIAL SECURITY AITO members are required to protect money paid by customers to the member for any holiday sold under the AITO logo and to comply with UK Government Regulations in this respect . Members submit details of their bonding and guarantee arrangements to the Association on a regular basis .
ACCURATE BROCHURES AND WEBSITES All members do their utmost to ensure that all their brochures and other publications , print or electronic , clearly and accurately describe the holidays and services offered .
PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS All members are committed to high standards of service and believe in regular and thorough training of employees . Members continually seek to review and improve their holidays . They listen to their customers and always welcome suggestions for improving standards .
MONITORING STANDARDS AITO endeavours to monitor quality standards regularly . All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association .
RESPONSIBLE TOURISM All members acknowledge the importance of AITO ' s Responsible Tourism guidelines , which recognise the social , economic and environmental responsibilities of tour operating . Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 or 3-star status .
CUSTOMER RELATIONS All members endeavour to deal swiftly and fairly with any issues their customers may raise . In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably , AITO ' s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion .
La Villa , Corsica
The Association of Independent Tour Operators
PHONE 01392 441250 FOR RESERVATIONS AND FURTHER INFORMATION 91