1 . YOUR HOLIDAY CONTRACT
These Booking Conditions , together with our privacy policy , together with any other written information we brought to your attention before we confirmed your booking , form the basis of your contract with Garland Hoff Ltd of Lynx House , Pynes Hill , Exeter EX2 5JL , registered in England no 2328857 (“ the Company ”, “ we ”, “ us ”, “ our ”). Please read them carefully as they set out our respective rights and obligations . In these Booking Conditions references to " you " and " your " include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred .
By making a booking , the first named person on the booking agrees on behalf of all persons detailed on the booking that : ( 1 ) he / she has read these Booking Conditions and has the authority to and does agree to be bound by them .; ( 2 ) he / she consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us , including where applicable special categories of data ( such as information on health conditions or disabilities and dietary requirements );
( 3 ) he / she is over 18 years of age and where placing an order for services with age restrictions declares that he / she and all members of the party are of the appropriate age to purchase those services ; and ( 4 ) accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking . A contract is made when we send our Confirmation of your booking with Confirmation Invoice to you . We may not be able to confirm some arrangements immediately ( e . g . Spa treatments or rail journeys ). Although , we may issue a Confirmation Invoice , a contract for any arrangements which have not been confirmed on that invoice will only be made when we confirm that those additional arrangements have been booked . If there are any changes to details discussed at the time of booking , before the Confirmation Invoice is issued , we will notify you . We reserve the right to return your deposit and decline to issue a Confirmation Invoice at our absolute discretion . If your confirmed arrangements include a flight , we ( or if you booked via an authorised agent of ours , that agent ) will also issue you with an ATOL Certificate . Upon receipt , if you believe that any details on the ATOL Certificate or Confirmation Invoice or any other document are wrong you must advise us or your travel agent immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out ( five days for tickets ). Your contract with the Company and any matters arising from it will be governed by English law and subject to the jurisdiction of the Courts of England and Wales , unless you are resident in Scotland or Northern Ireland , in which case you may choose to bring your claim in those respective jurisdictions and be governed by their respective laws ( but if you do not so choose , English law will apply ).
2 . YOUR FINANCIAL PROTECTION
We provide full financial protection for our package holidays . We hold an Air Travel Organiser ’ s Licence ( ATOL number 3076 ) issued by the Civil Aviation Authority , Gatwick Airport South , West Sussex , RH6 0YR , UK , telephone 0333 103 6350 , email : claims @ caa . co . uk . When you buy an ATOL protected flight or flight inclusive holiday * from us , you will receive an ATOL Certificate . This lists what is financially protected , where you can get information on what this means for you and who to contact if things go wrong . The price of our flight inclusive arrangements includes the amount of £ 2.50 per person as part of the ATOL Protection Contribution ( APC ) we pay to the CAA . This charge is included in our advertised prices . Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme . ATOL protection extends primarily to customers who book and pay in the United Kingdom . We , or the suppliers identified on your ATOL Certificate , will provide you with the services listed on the ATOL Certificate ( or a suitable alternative ). In some cases , where neither we nor the supplier are able to do so for reasons of insolvency , an alternative ATOL holder may provide you with services you have bought or a suitable alternative ( at no extra cost to you ). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder . However , you also agree that in some cases it will not be possible to appoint an alternative ATOL holder , in which case you will be entitled to make a claim under the ATOL scheme ( or your credit card issuer where applicable ). If we , or the suppliers identified on your ATOL certificate , are unable to provide the services listed ( or a suitable alternative , through an alternative ATOL holder or otherwise ) for reasons of insolvency , the Trustees of the Air Travel Trust may make a payment to ( or confer a benefit on ) you under the ATOL scheme . You agree that in return for such a payment or benefit , you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services , including any claim against us , the travel agent or your credit card issuer where applicable . You also agree that any such claims may be re-assigned to another body , if that other body has paid sums you have claimed under the ATOL scheme .
When you buy a package holiday that does not include a flight as defined by the ATOL , The Association of Bonded Travel Organisers Trust Limited ( ABTOT ) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Expressions Holidays , and in the event of our insolvency , protection is provided for the following : 1 . non-flight packages and 2 . flight inclusive packages that commence outside of the EU , which are sold to customers outside of the EU . ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad . Please note that bookings made outside the EU are only protected by ABTOT when purchased directly with Expressions Holidays .
In the unlikely event that you require assistance whilst abroad due to our financial failure , please call our 24 / 7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company ( membership number 5263 ). You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here : https :// www . legislation . gov . uk / ukdsi / 2018 / 9780111168479 / contents . If you book arrangements other than package holiday from us , your monies will not be financially protected . Please ask us for further details . We are also members of the Association of Independent Tour Operators ( AITO ).
3 . YOUR HOLIDAY PRICE AND PAYMENT
All prices in our written quotations , in our brochure and on our website are per person in £ sterling unless otherwise stated . We reserve the right to alter our prices and / or other particulars shown in our brochure or on our website prior to booking . You will be advised of the current price of the holiday that you wish to take before your contract is confirmed .
When you make a booking with us you must pay a non-refundable deposit ( usually 10 % of the holiday price with a minimum of £ 400 per person ). If a booking is made within twelve weeks of departure the total cost of the holiday must be paid . Holidays including flights or travel arrangements with advance ticketing deadlines and holidays to some hotels for certain times of the year or touring holidays may require a higher initial deposit level , or staggered deposits , or even an earlier date for the balance payment - this will be made known to you at the time of booking . The deposit is accepted as part payment and the balance is due to the Company at least twelve weeks before the date of your departure from the United Kingdom . However , before your balance payment is due you may receive a revised invoice taking into account any variations ( such as an increase ) in transportation costs or local dues or taxes . If , for any reason , the balance is not received by us by the date due , we reserve the right to cancel your holiday at that date , in which case you will forfeit your deposit payment .
Except for flight inclusive bookings , all other monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until a contract between us comes into existence . After that point , your agent will hold the monies on our behalf until they are obliged by our conditions to be paid to us .
For flight-inclusive bookings , all other monies ( except Service Fees ) paid to one of our authorised travel agents for your holiday with us will be held on behalf of and for the benefit of the Trustees of the Air Travel Trust subject to the travel agent ’ s obligation to pay such monies to us in accordance with our trading terms unless we fail . In the unlikely event of our financial failure , all monies then held by the travel agent or subsequently paid by you to the travel agent will be held by the agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation on the agent to pay such monies to us . Payment by American Express and Diners is not accepted . Once you have confirmed your booking , we can change the price of your holiday , only in certain circumstances . Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources , the level of taxes or fees imposed by third parties including tourist taxes , landing taxes or embarkation or disembarkation fees at ports and airports mean that the price of your travel arrangements may change after you have booked . However , there will be no change within 20 days of your departure . If this means that you have to pay an increase of more than 8 % of the price of your travel arrangements , you will have the option of accepting a change to another holiday if we are able to offer one ( if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price ), or cancelling and receiving a full refund of all monies paid , except for any amendment charges . We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy . Should you decide to cancel for this reason , you must exercise your right to do so within the time period shown on your final invoice . Should the price of your holiday go down due to the changes mentioned above , then any refund due will be paid to you . However , please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place .
4 . CHANGES AND CANCELLATIONS MADE BY YOU
You , or any member of your party , may cancel your holiday arrangements at any time . Any cancellation by you of your holiday may be notified to us by telephone but must be followed in writing by letter or email from the person who made the booking or from your travel agent . Cancellation will take effect from the date it is received at the Company ’ s offices . Cancellation only by telephone is not acceptable . Since we incur costs in cancelling your holiday arrangements , all cancellations are subject to cancellation charges as follows :
Amount of notice you give the Amount of cancellation fee
Company before the scheduled expressed as a % of total departure date : holiday price : More than 84 days
Deposit monies paid 83-64 days 40 % or loss of deposit monies paid
( whichever is greater ) 63-49 days 50 % or loss of deposit monies paid
( whichever is greater ) 48-32 days 60 % or loss of deposit monies paid
( whichever is greater ) 31 days and less 100 % Some arrangements and conditions imposed by suppliers will necessitate a change to this schedule of charges .
Any such change will be notified to you at the time of booking . Note : If the reason for your cancellation is covered under the terms of your insurance policy , you may be able to reclaim these charges .
If , after our confirmation invoice has been issued , you wish to change your travel arrangements in any way , for example your chosen departure date or accommodation , we will do our utmost to make these changes , but it may not always be possible . Any request for changes must be in writing from the person who made the booking or your travel agent . You will be asked to pay an administrative charge of £ 100 per person , and any further costs we incur in making this alteration . You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible . Certain arrangements ( e . g . some flight and transport tickets , opera or theatre tickets , or prepayments made to hotels ) cannot be changed after a reservation has been made and any alteration , even a name change , may incur a 100 % cancellation charge of the cost of that part of the arrangements .
You can transfer your booking to another person , who satisfies all the conditions that apply to this booking , by giving us notice in writing at least 7 days before departure . Both you and the new traveller are responsible for paying all costs we incur in making the transfer .
If the balance payment of your holiday is not received by the due date , it will be treated as a cancellation by you , and your deposit monies are forfeited .
If , after you have paid your balance payment , you wish to change the dates of your holiday , we will do our utmost to make these changes in accordance with the details above but this will be treated as an amendment to your booking , and not a new booking . Accordingly , no monies will be refundable . Please also refer to point 8 .
5 . ABANDONMENT OF YOUR HOLIDAY
If you choose to abandon the arrangements made by us on your behalf and instead to make your own arrangements , the Company accepts no liability and no refunds will be made for the services you choose not to take unless the Company is at fault . Abandonment of your holiday may also be deemed to have taken place if you miss your outward means of transportation through no fault of the Company although the Company will assist in whatever way it can to make new arrangements for you . You would have to pay for any costs incurred . Travel tickets and hotel or car-hire vouchers are only valid for the dates shown and cannot be transferred to different dates .
6 . CHANGES MADE BY US
When you have made your contract with the Company , the Company will use its best endeavours to ensure that none of the components of your holiday arrangements are altered . However , it is a term of your booking that we may make changes to any aspect of your booking . If the change is insignificant , we will ensure that you are notified about it . Examples of insignificant changes include alteration of your outward / return flights by less than 12 hours for a holiday of 13 nights or less , or a change of up to 24 hours for a holiday of 14 nights or more , changes to aircraft type , change of accommodation to another of the same or higher standard , changes of carriers , change of airport within reasonable travelling distance from your home .
If we alter significantly any of the main characteristics of the travel services that make up your package , you will have the rights set out below : 1 . You may accept the changes . 2 . You may be offered an alternative holiday of comparable standard . ( We will refund any price difference if the alternative is of a lower value ).
3 . You may cancel the holiday and accept a refund of all monies paid , except where the change is due to circumstances beyond our control ( please also refer to Point 8 ) we will be entitled to deduct non-recoverable costs including our consideration . Please also refer to Point 19 , Insurance .
We will tell you the procedure for making your choice . Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled automatically or the alternatives may not remain an option . If you choose to accept a refund : 1 . We will provide a full refund of your travel insurance premiums if you can show that you are unable to transfer or reuse your policy .
2 . We will pay compensation as detailed below except where the significant change is due to unavoidable and extraordinary circumstances , which means a situation beyond our control , the consequences of which could not have been avoided even if all reasonable measures had been taken . The compensation that we offer does not exclude you from claiming more if you are entitled to do so . Notification period
Compensation per person before departure More than 12 weeks Nil Between 4 and 12 weeks £ 50 Between 2 and 4 weeks £ 75 Less than 2 weeks £ 100
Compensation will not be paid where the change is caused because the minimum number of persons , on the basis of which your holiday arrangements are costed , fail to make bookings and the Company advises you in writing 31 days before your intended departure or where the company is forced to make changes because of unusual and unforeseeable events beyond the Company ’ s control ( see Point 8 ). Infants ( under 2 years of age ) do not receive compensation .
You are obliged to inform the Company within 48 hours of receiving notification of the proposed changes of your decision .