chauffeur-guide tours are responsible for making sure you are met at the airport . However , they are not employees of our company . In the event of any problem of any sort you should address yourself to the Management of the hotel or phone us so that we can lend immediate assistance ( emergency contact numbers are provided with your holiday documents ).
ADMINISTRATION Deposit payments Our booking conditions detail the normal level of deposit payments required to make a booking with us . However , a higher than usual deposit payment may be required for public fares on scheduled airlines and certain hotels for Christmas and New Year or even at other times . The deposit levels required for your own arrangements will be advised to you at the time of booking . These variations are necessitated by our suppliers and unfortunately we do have to adhere to them if you want your holiday to be confirmed .
Your holiday documentation We aim to send you your holiday documentation about 2 or 3 weeks before the departure date of your holiday . Sometimes , flight tickets may have to follow slightly later . Your holiday documentation will include a voucher for each hotel , our Helpful Hints , taxi or transfer voucher , an hotel leaflet if available and of course your flight ticket ( s ) together with a ticket wallet and luggage labels .
AITO
We are members of AITO , the Association of Independent Tour Operators , established to promote the wide range of holidays available from the best of Britain ’ s specialist companies .
THE AITO QUALITY CHARTER AITO is the Association for independent and specialist holiday companies . Our member companies , usually owner-managed , strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service . The Association encourages the highest standards in all aspects of tour operating . EXCLUSIVE MEMBERSHIP AITO sets criteria regarding ownership , finance and quality which must be satisfied before new companies are admitted to membership . All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct . FINANCIAL SECURITY AITO members are required to protect money paid by customers to the member for any holiday sold under the AITO logo and to comply with UK Government Regulations in this respect . Members submit details of their bonding and guarantee arrangements to the Association on a regular basis . ACCURATE BROCHURES and WEB SITES All members do their utmost to ensure that all their brochures and other publications , print or electronic , clearly and accurately describe the holidays and services offered . PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS All members are committed to high standards of service and believe in regular and thorough training of employees . Members continually seek to review and improve their holidays . They listen to their customers and always welcome suggestions for improving standards . MONITORING STANDARDS AITO endeavours to monitor quality standards regularly . All customers should receive a post-holiday questionnaire the results of which are scrutinised by the Association . RESPONSIBLE TOURISM All members acknowledge the importance of AITO ' s Responsible Tourism guidelines , which recognise the social , economic and environmental responsibilities of tour operating . Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 or 3 star status . CUSTOMER RELATIONS All members endeavour to deal swiftly and fairly with any issues their customers may raise . In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably , AITO ' s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion .
SRI LANKAN AIRLINES
SriLankan Airlines has re-invented itself in the recent past , winning numerous global awards including Skytrax World ’ s Friendliest Cabin Staff , and establishing a firm reputation as a leader in service , comfort , reliability , and punctuality .
SriLankan is the only scheduled carrier with daily non-stop services to Colombo providing convenient daily connections from Colombo to the Maldives , India and the Far East . It currently offers 12 flights a week to Colombo . SriLankan has rapid connections that link the UK to the Indian Ocean , Southeast Asia and the Far East , and now serves 52 destinations in 31 countries .
The SriLankan fleet contains luxurious seats that have ample pitch and width . Seating is in a two-class system of Business and Economy classes . All seats are equipped with the latest in in-flight entertainment with 18 video channels including air-show with forward and downward cameras ; seat-back television , 22-audio channels and 16 video games in all seats . Business Class also has an on-demand movie library with over 25 titles
BUSINESS CLASS From June 2012 , SriLankan began introducing flat beds into Business Class . The flat beds come complete with rejuvenating massage function , comfortable lumbar support and a buddy seat in case you ’ d like some company . In the meantime , relax throughout your journey in spacious , reclining seats . Each seat is 19.5 ” wide ( arm rest - arm rest ) and placed two abreast similar to First Class in other airlines so that every seat is an aisle or window seat . Each seat is electronically operated with an adjustable footrest , headrest , and lumbar-support and own reading lamp .
18 movie and TV channels presenting the latest
• blockbusters to keep you entertained throughout
your journey played on individual seat back TVs . Individual video players allow you to choose from a range of over 25 movie titles in different languages .
5 star meal service and a-la-carte service . Both
•
Western and Eastern dishes , plus aperitifs , fine
wines , champagne and liqueurs carefully chosen to accompany delicious meals .
SriLankan will provide you with a complimentary
• chauffeur driven limousine service to and from
the Airport , if you are traveling within 75-miles of London Heathrow . This facility is available to all full-fare Business class passengers and is currently in operation in London .
ECONOMY CLASS Select from 18 movie and TV channels which
• can be viewed on seat back TVs , the award winning
In-Flight entertainment guide ‘ Onboard ’ will help you through the choices on offer . SriLankan has recently introduced 16 video games on its flight entertainment service .
A forward camera , exclusive to only a handful of
• airlines worldwide , offers you a stunning " pilot ' s eye
view " of everything from take-off and landing , to the spectacular scenery en route . A downward camera captures the sights directly below the aircraft .
AIR TAXI Get a bird ' s eye view of beautiful Sri Lanka while significantly cutting down your travel time with the SriLankan Air Taxi . Enjoy the destination without the journey as you fly our sea plane , taking off and touching down on the waters of some of the island ' s most picturesque locations .
138 FOR EXPERT ADVICE AND TO MAKE A RESERVATION CALL OUR TRAVEL CONSULTANTS ON 01392 441224